🔒 Privacy Policy

Roobet Game Privacy Policy – Your information is completely safe with us

It's natural to be concerned about the safety of your personal data when playing online. Roobet Game guarantees that every piece of your information is protected to international security standards and will never be shared without your consent.

Last Updated: January 2026
SSL Encryption
Published in Bengali

Important: By creating an account or using the services at Roobet Game, you are deemed to have read and accepted this privacy policy.

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Your Data Is Safe
256-bit SSL Encryption
256 -bit SSL Encryption
0 Sale of Data to Third Parties
48h Data Deletion Request Process
24/7 Security Monitoring

How does Roobet Game protect your information?

Our privacy protection built on six core principles

End-to-End Encryption

Every data transmission at Roobet Game is encrypted with 256-bit SSL. From your password to your payment details — everything travels through secure channels.

No Third-Party Sharing

Your name, address, payment details, or any personal data is never sold or shared with advertisers or third parties. Only the minimum information necessary to operate the service is used.

Secure Data Storage

All data is stored on dedicated, firewall-protected servers. Regular security audits and penetration testing are conducted to identify and address any vulnerabilities promptly.

Your Control

You may request to view, correct, or delete your personal data at any time. We aim to process all such requests within 48 hours.

Regular Audits

Roobet Game's security systems are regularly audited by third-party experts. Any issues identified are resolved within 24 hours.

Marketing Opt-Out

You can opt out of promotional messages or emails at any time — either through your account settings or by contacting support.


Roobet Game has always believed that user privacy is a fundamental right. This policy is written in Bangla so that every player in Bangladesh can be fully informed about their data. We've kept the language clear and straightforward — no legal jargon, just plain talk.

This privacy policy applies to the roobet game website, mobile app, and all associated services.

1What types of information are collected?

Roobet Game only collects information that is genuinely necessary to provide its services. Storing unnecessary data goes against our principles. The types of data we collect are listed below:

Data Type Example Required?
Identity Information Name, date of birth, nationality Yes
Contact Information Email address, phone number Yes
Payment Information BKash/Nagad number (hashed) Yes
KYC Documents NID or Passport Scan On Withdrawal
Device Information IP address, browser type Automatic
Gaming Data Betting history, wins & losses Automatic

Full payment card numbers and PIN codes are never stored. Payment information is secured using tokenization.

2Why is this information collected?

Roobet Game has a clear purpose behind every piece of data it collects. No information is used beyond its stated purpose:

  • To create and manage your account.
  • For KYC verification and age confirmation.
  • To process deposits and withdrawals.
  • To prevent money laundering and fraud.
  • For customer support and issue resolution.
  • To enhance platform security and performance.
  • To meet legal and regulatory compliance requirements.
  • To send relevant promotional offers based on your consent.

Plain and simple: Your gaming history is analyzed solely to improve your experience and promote responsible gaming — never to be sold to third parties.

3How long is data retained?

Roobet Game retains data only for as long as necessary. Retention periods vary depending on the type of information:

  • Active account data: retained for as long as the account remains active.
  • Transaction data: retained for up to 5 years as required by law.
  • KYC documents: retained for up to 3 years after verification is completed.
  • After account closure: all data is typically deleted within 6 months, unless retention is required by law.

You may request deletion of your data before the standard retention period; however, certain data may be required to be retained for a set period due to legal obligations.

4Sharing Information with Third Parties

Roobet Game does not sell or share your information without authorisation. However, limited disclosure may be necessary in certain circumstances:

  • Payment Processors: Only the minimum necessary information is shared with payment services such as bKash, Nagad, and Rocket, solely to complete transactions.
  • KYC Verification Services: Regulated third-party services may be used for identity verification purposes.
  • Legal Authorities: In response to a court order or a legitimate request from a regulatory authority.
  • Security Investigation: To the relevant authorities in cases involving fraud or money laundering investigations.

Your information is never shared with advertising companies, data brokers, or marketing agencies.

5Cookies & Tracking Technologies

Roobet Game uses cookies and similar technologies, solely to improve the quality of our services. Types of cookies used:

  • Essential Cookies: Required for login sessions and site security. Disabling these cookies will prevent the website from functioning properly.
  • Performance Cookies: To improve page load times and overall user experience.
  • Preference Cookies: To remember your language preferences and settings.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause issues with the login and payment sections.

Roobet Game does not use any third-party advertising trackers.

6Your Rights

You have several important rights regarding your personal data, all of which Roobet Game respects:

Right to Access

You can request to view any personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request the permanent deletion of your data.

Right to Restrict Processing

Request to restrict the processing of your data under special circumstances.

Portability

You may request a copy of your data in a commonly used, portable format.

Right to Object

You may opt out of marketing communications or object to specific uses of your data.

To exercise any of these rights, email us at support@roobetgame.bet or reach out via live chat. We aim to respond within 48 hours.

7Minor Protection

Roobet Game strictly prohibits providing services to anyone under the age of 18. Our policy for protecting minors:

  • Age verification is mandatory at the time of registration.
  • No data is collected from minors.
  • If anyone registers using a false age and is later identified, their account and all associated data will be permanently deleted.

If you become aware of a minor using our platform, please notify us immediately. Responsible Gaming You can find more information about this on the page.

8Security Measures

Roobet Game employs international-standard security practices. From a technical standpoint:

  • All data transfers are secured with 256-bit TLS/SSL encryption.
  • Passwords are stored using bcrypt hashing — no one can view your actual password.
  • Two-Factor Authentication (2FA) is available and can be enabled at any time.
  • Users are immediately alerted if any suspicious login activity is detected.
  • Data backups are performed regularly at the server level.

In the event of a data breach, affected users will be notified within 72 hours and assisted with the necessary protective measures.

9Privacy Policy Updates

Roobet Game may update this policy as needed. In the event of any significant changes:

  • An advance notification will be sent to your registered email address.
  • A notice will be displayed on the website homepage.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

10Contact Us

For any privacy-related questions, requests, or complaints:

  • Email: support@roobetgame.bet (include "Privacy Request" in the subject line)
  • Live Chat: Available 24/7 on the website, support in Bengali
  • Response Time: Typically a response within 24–48 hours

We treat every concern regarding your information with the utmost seriousness. No complaint will go unresolved.

For more details, visit our Terms & Conditions and Responsible Gaming View page.


Frequently Asked Questions

Quick answers to urgent questions about your account and rewards

There are a few possible reasons you may not be able to log in. First, check that your password is correct — also make sure Caps Lock is not on. If you've forgotten your password, click the "Forgot Password" option on the login page and a reset link will be sent to your registered email address.

Another common reason for an account lockout is entering the wrong password too many times — as a security measure, the account is temporarily locked. Wait 30 minutes and try again, or reach out via live chat and our support team will verify your identity and help unlock your account. If your KYC verification is still pending, your account may also be restricted — in that case, please submit the required documents.

How quickly you receive your winnings depends mainly on two factors — your KYC verification status and the withdrawal amount.

Once KYC is complete, withdrawal requests are typically processed to bKash or Nagad within 30 minutes to 6 hours. During late nights or weekends, it may take a little longer — up to 24 hours.

If your KYC verification is still pending, please submit your documents first — withdrawals will be processed once verification is complete. Diamond VIP members enjoy instant withdrawals. If more than 24 hours have passed without resolution, contact us via live chat and we'll look into it right away.

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Your data is secure — play with complete peace of mind

Your personal information at Roobet Game is protected to international security standards. Register today and start gaming safely.

BKash · Nagad · Rocket · SSL Secured · Support in Bangla

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